Refund policy
General Policy
We accept returns any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The product(s) being returned (a) should be purchased directly from our store, AND (b) is in its original condition — unwashed, unworn, unused, and undamaged — with all original hangtags, labels, and packaging intact. Proof of purchase is required.
If you notice an issue on the products or anything else on the order, please contact our Customer Service cs@pawzallianz.com and provide a picture of the item. Return request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Returns must be initiated by contacting us at cs@pawzallianz.com. Items sent back without prior approval will not be accepted. Once approved, we will provide return instructions and a shipping label. The product being returned must be sent to the return address printed on the shipping label. When we receive a returned shipment, an automated email notification will be sent to you.
Exceptions / Non‑Returnable Items
The following items are final sale and are non‑returnable, non‑refundable, and non‑exchangeable:
- Underwear
- Socks
- Face masks
- Headwear
- Sale/markdown items
- Gift cards
- We do not refund orders for buyer’s remorse.
- Size exchanges are not offered. If you wish to change sizes, you must place a new order at your own expense.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed Shipments
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable). Unclaimed returns get donated to charity after 30 days.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Pawzallianz reserves rights to refuse returns at its sole discretion.
Language
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
