Track Shipping & Returns

🐾 Track Your Order Once your order ships, you'll receive a confirmation email with your tracking link. You can also track anytime by:

• Logging into your account at pawzallianz.com
• Using the Shop app for real-time updates

📦 Something Wrong With Your Order? If your item arrived misprinted, damaged, or defective — we've got you covered. Here's what to do:

1. Email us at cs@pawzallianz.com within 30 days of receiving your order
2. Include your order number and a clear photo of the issue
3. We'll review and get back to you with next steps
4. If approved, we'll send you a prepaid return shipping label — no hassle on your end

📬 Lost Package? If your package hasn't arrived, contact us within 30 days of the estimated delivery date and we'll investigate with the carrier.

🔄 Exchanges We don't offer direct size exchanges. If you'd like a different size, simply place a new order and contact us — we'll do our best to help.

🚫 Non-Returnable Items For hygiene reasons, the following are final sale and cannot be returned or exchanged: Underwear · Socks · Face masks · Headwear · Sale items · Gift cards

📧 Need Help? Contact our Customer Care team at cs@pawzallianz.com — we typically respond within 1–2 business days.